* Actual Packaging May Vary Due To Product Enhancement

Hada Labo Hydrating Face Wash 12g

-Hydrates as it cleanses. Helps retore and preserve skin's natural moisture, leaving it silky smooth. Gently cleanses leaving skin comfortable hydrated and refreshed. Skin pH balanced. Low irritation. Free of fragrances, mineral oil, alcohol & colorant.

 Directions

Use twice a day. Squeeze sufficient amount onto your palm. Lather with water and massage onto face, using gentle circular motions. Rinse thoroughly with lukewarm water.

 Ingredients

Water,Butylene Glycol, Sodium Myristoyl Glutamate, Sorbitol, Sodium Methyl Cocyl Taurate,Sodium Lauroyl Glutamte, Cocomide DEA, Myristic Acid,Glyceryl Stearate, Sodium Chloride, Lauric Acid,PEG-40 Hydrogenated Castor Oil, Polyglyceryl-2 Isostearate, Polyquaternium-7, Methylparaben, Sodium Acetylated Hyaluronate, Hydroxypropyltrionium Hyaluronate.

Hada Labo SHA Lotion 30ml

- Combines 4 types of Hyaluronic Acid to deeply hydrate skin and help preserve its

optimum moisture balance.

- Helps to improve dehydrated skin.

- Rich texture. Suitable for dry/normal skin.

- Skin pH balanced. Low irritation.

- Free of fragrances, mineral oil, alcohol and colorant.

 Ingredients: Water, Butylene Glycol, Glycerin, PPG-10 Methyl Glucose Ether, Disodium Succinate, Methylparaben, Sodium Hyaluronate (Medium-Size HA),

Hydroxyethylcellulose, Succinic Acid, Sodium Hyaluronate (Large-Size HA), Hyaluronic Acid (Nano HA), Sodium Acetylated Hyaluronate (Super HA)

Hada Labo SHA Hydrating Light Cream 14g

-Refreshing light-weight cream texture that gives skin an instant surge of suppleness and non-greasy comfort.

 -skin PH balanced, low irritation.

 -Free of alcohol,fragrance,colorant and mineral oil.

 -Prevents moisture loss while boosting skin's hydration level throught Aqua oil volume Matrix advanced technology that uses 3D clusters to hold-oil in water droplets containing oil-soluble nutrients to allow deeper penetration into skin

 CANCELLATION

1) BIG Pharmacy reserves the rights to cancel any orders if the product is not available for any reasons. We will notify you if that is the case and return any payment that you have made. Refund will be credited into your credit card or bank account depending on the period of time your financial institution required to arrange for the refund.

2) You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier rider. 

RETURN / REFUND

3) You shall examine the goods immediately upon receiving for any deficiencies and/or damages. Claims (if any) must be lodged via our customer service email at [email protected] within 7 days upon receiving, otherwise we reserve the rights to reject the claim. 

4) Upon confirmation of the Return/Refund item, customer is required to send back the product using the consigment note provided by our customer service.

5) You shall be responsible for the risks and condition of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product prior to the product received by us. You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging.

6) Exchange of the product or refund for the product can be arranged for the following reasons:

• If the products delivered is in damaged or defective condition: or
• If the products is near expiry or expired; or
• If the product is different from the order delivered. Products for return or refund shall be returned in its original condition, quantity and packing as it first delivered to customer together with proof of purchase.
• You contacted our customer service to report on the products within 7 days of receiving the goods.

7) We will inspect the returned product upon return by you. If one or more of the conditions in clause 5 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.

8) Products/Items that are classified under medical devices, disposable items, one time used items are strictly not exchangeable or returnable for hygienic purposes.

9) Good returned for a refund shall be refunded at the price which you had paid at the point of ordering.

10) If a product which was ordered and invoiced is not included in the delivery, we shall either refund you the value of the product or replace the product. 

11) If any product(s) which was not included in your order was delivered to you, we shall collect the product from you.

12) If you have been charged for a product which has not been delivered, we shall refund you the value of the product as originally charged to you. 

13) Customs procedures and regulations vary by country and may result in outcome beyond our control. Any international deliveries held by customs are not the liability of our company.

14) Promotion/Sale items and purchases made with discount coupons are non-refundable nor exchangeable.

 If you wish to seek further information or assistance, kindly email our e-commerce platform customer service at [email protected]