* Actual Packaging May Vary Due To Product Enhancement

Lice Clear is a liquid gel treatment that is clinically proven to eliminate head lice and nits in just three simple steps. Its primary ingredient is a special grade dimethicone, a safe and effective synthetic lubricant with a well-known safety profile, and that is odorless, non-irritating and hypoallergenic. Dimethicone filled the entire tracheal system of head lice within minutes, thereby interrupting oxygen supply and leading to rapid death of the lice. The gel formula also makes the comb-out process smooth and easy because it lubricates the hair and allows the comb to glide effortlessly through even long, thick or very curly hair. So, parents can concentrate on removing the lice and eggs, not struggling to pull a fine toothed comb through tangled hair. And, since Lice Clear is pesticide-free, it can be safely re-applied right away if re-infestation occurs. Lice Clear is classified as a medical device.

Take control of lice outbreaks with Lice Clear Effective Lice Clear effectively gets rid of lice, eggs and nits giving you the peace of mind. Safe Lice Clear is non-toxic, free from pesticides, perfumes, dyes and harsh chemicals. It is hypoallergenic, suitable for all age group and may be used as often as needed. Easy to use Lice Clear may even be used on long, thick and curly hair. A single proper application and comb-out effectively removes lice, eggs and nits, leaving hair well conditioned.

How to use :

Before using, read instruction leaflet inside package for complete direction. Step 1: Apply Lice Clear to dry hair and massage until thoroughly wet. Pay attention to the areas behind the ears and the nape of the neck where lice, eggs and nits are more likely to be found. Wait for 10 minutes. Step 2: While hair and scalp are wet with Lice Clear, comb out lice, eggs and nits with the enclosed lice comb. Step 3: After combining the entire head, wash hair thoroughly with your regular shampoo and warm water. Clean home to prevent re-infestation

 CANCELLATION

1) BIG Pharmacy reserves the rights to cancel any orders if the product is not available for any reasons. We will notify you if that is the case and return any payment that you have made. Refund will be credited into your credit card or bank account depending on the period of time your financial institution required to arrange for the refund.

2) You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier rider. 

RETURN / REFUND

3) You shall examine the goods immediately upon receiving for any deficiencies and/or damages. Claims (if any) must be lodged via our customer service email at e-commerce@bigpharmacy.com.my within 7 days upon receiving, otherwise we reserve the rights to reject the claim. 

4) Upon confirmation of the Return/Refund item, customer is required to send back the product using the consigment note provided by our customer service.

5) You shall be responsible for the risks and condition of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product prior to the product received by us. You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging.

6) Exchange of the product or refund for the product can be arranged for the following reasons:

• If the products delivered is in damaged or defective condition: or
• If the products is near expiry or expired; or
• If the product is different from the order delivered. Products for return or refund shall be returned in its original condition, quantity and packing as it first delivered to customer together with proof of purchase.

7) We will inspect the returned product upon return by you. If one or more of the conditions in clause 5 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.

8) Products/Items that are classified under medical devices, disposable items, one time used items are strictly not exchangeable or returnable for hygienic purposes.

9) Good returned for a refund shall be refunded at the price which you had paid at the point of ordering.

10) If a product which was ordered and invoiced is not included in the delivery, we shall either refund you the value of the product or replace the product. 

11) If any product(s) which was not included in your order was delivered to you, we shall collect the product from you.

12) If you have been charged for a product which has not been delivered, we shall refund you the value of the product as originally charged to you. 

13) Customs procedures and regulations vary by country and may result in outcome beyond our control. Any international deliveries held by customs are not the liability of our company.

14) Promotion/Sale items and purchases made with discount coupons are non-refundable nor exchangeable.

 If you wish to seek further information or assistance, kindly email our e-commerce platform customer service at e-commerce@bigpharmacy.com.my