* Actual Packaging May Vary Due To Product Enhancement

Biotrue combines a dual disinfection system with the unique bio-inspired attributes of a pH equal to healthy tears and protein management, to provide unsurpassed disinfection. Biotrue hydrates contact lenses in a way that eyes stay hydrated — by utilizing hyaluronan (HA), a lubricant found throughout the body. Eyes that are healthy continually create the perfect environment. That's why Biotrue is uniquely formulated to match the pH of healthy tears — maintaining the eye's natural condition and enabling optimal activation of our dual disinfectants. Proteins in their native state act as the eye's inborn germ-fighters, carrying out antimicrobial activities on their own. Proteins that are denatured have lost their structure due to factors such as external stresses. Biotrue lifts and removes denatured proteins. 

DIRECTION OF USE:

To clean, disinfect and remove protein daily, complete these simple steps. This daily regimen is recommended by BAUSCH + LOMB for a healthy and comfortable contact lens wearing experience: STEP 1: Place 3 drops of Renu fresh multi-purpose solution on each side of the lens surface and gently rub for 20 seconds. STEP 2: Thoroughly rinse each side of the lens for 5 seconds with renu fresh multi-purpose solution. STEP 3: Place cleaned contact lens in the lens case and fill with fresh renu fresh multi-purpose solution. Soak at least 4 hours. Remember to always use fresh solution and never reuse solution.

 CANCELLATION

1) BIG Pharmacy reserves the rights to cancel any orders if the product is not available for any reasons. We will notify you if that is the case and return any payment that you have made. Refund will be credited into your credit card or bank account depending on the period of time your financial institution required to arrange for the refund.

2) You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier rider. 

RETURN / REFUND

3) You shall examine the goods immediately upon receiving for any deficiencies and/or damages. Claims (if any) must be lodged via our customer service email at [email protected] within 7 days upon receiving, otherwise we reserve the rights to reject the claim. 

4) Upon confirmation of the Return/Refund item, customer is required to send back the product using the consigment note provided by our customer service.

5) You shall be responsible for the risks and condition of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product prior to the product received by us. You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging.

6) Exchange of the product or refund for the product can be arranged for the following reasons:

• If the products delivered is in damaged or defective condition: or
• If the products is near expiry or expired; or
• If the product is different from the order delivered. Products for return or refund shall be returned in its original condition, quantity and packing as it first delivered to customer together with proof of purchase.
• You contacted our customer service to report on the products within 7 days of receiving the goods.

7) We will inspect the returned product upon return by you. If one or more of the conditions in clause 5 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.

8) Products/Items that are classified under medical devices, disposable items, one time used items are strictly not exchangeable or returnable for hygienic purposes.

9) Good returned for a refund shall be refunded at the price which you had paid at the point of ordering.

10) If a product which was ordered and invoiced is not included in the delivery, we shall either refund you the value of the product or replace the product. 

11) If any product(s) which was not included in your order was delivered to you, we shall collect the product from you.

12) If you have been charged for a product which has not been delivered, we shall refund you the value of the product as originally charged to you. 

13) Customs procedures and regulations vary by country and may result in outcome beyond our control. Any international deliveries held by customs are not the liability of our company.

14) Promotion/Sale items and purchases made with discount coupons are non-refundable nor exchangeable.

 If you wish to seek further information or assistance, kindly email our e-commerce platform customer service at [email protected]