* Actual Packaging May Vary Due To Product Enhancement

Betadine™ Cold Defense

• Helps stop colds early
• Clinically proven to shorten duration of cold -Use at first signs of a cold
• Traps and eliminates 99% of cold viruses BETADINE™ COLD DEFENCE is an innovative treatment for early intervention and treatment of common cold and flu-like illness. BETADINE™ COLD DEFENCE works by an antiviral effect.
• It contains Carragelose™, a natural ingredient derived from a type of red seaweed. Carragelose™ is proven to help eliminate multiple types of cold and flu viruses such as H1N1 and rhinoviruses - common causes of respiratory infections. It traps and eliminates viruses, thereby have effects on symptom relief.
• Studies have looked at total symptoms and have demonstrated that BETADINE™ COLD DEFENCE will reduce the total symptoms such as runny nose, nasal congestion, sore throat, etc. when given as an early intervention for treatment of common cold and flu-like illness.
• The recommendation is to use for up to 7 days. The clinical trials have shown that BETADINE™ COLD DEFENCE has a high tolerability, no nasal irritation, smell or taste.
• One of the key things is that the iota carrageenan in the spray is not absorbed by the body. The spray comes in two formulations: the adult spray and the kid spray. The adult spray is 1 spray into each nostril 3 times per day. And for the kid spray, which delivers a smaller dose, it is 2 to 3 sprays into each nostril 3 times per day. #betadine #nasal #nasalspray #spray #antiviral #cold #flu #virus #hfmd #anti-hfmd #coxsackie #immune #influenza #H1N1

 CANCELLATION

1) BIG Pharmacy reserves the rights to cancel any orders if the product is not available for any reasons. We will notify you if that is the case and return any payment that you have made. Refund will be credited into your credit card or bank account depending on the period of time your financial institution required to arrange for the refund.

2) You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier rider. 

RETURN / REFUND

3) You shall examine the goods immediately upon receiving for any deficiencies and/or damages. Claims (if any) must be lodged via our customer service email at e-commerce@bigpharmacy.com.my within 7 days upon receiving, otherwise we reserve the rights to reject the claim. 

4) Upon confirmation of the Return/Refund item, customer is required to send back the product using the consigment note provided by our customer service.

5) You shall be responsible for the risks and condition of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product prior to the product received by us. You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging.

6) Exchange of the product or refund for the product can be arranged for the following reasons:

• If the products delivered is in damaged or defective condition: or
• If the products is near expiry or expired; or
• If the product is different from the order delivered. Products for return or refund shall be returned in its original condition, quantity and packing as it first delivered to customer together with proof of purchase.

7) We will inspect the returned product upon return by you. If one or more of the conditions in clause 5 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.

8) Products/Items that are classified under medical devices, disposable items, one time used items are strictly not exchangeable or returnable for hygienic purposes.

9) Good returned for a refund shall be refunded at the price which you had paid at the point of ordering.

10) If a product which was ordered and invoiced is not included in the delivery, we shall either refund you the value of the product or replace the product. 

11) If any product(s) which was not included in your order was delivered to you, we shall collect the product from you.

12) If you have been charged for a product which has not been delivered, we shall refund you the value of the product as originally charged to you. 

13) Customs procedures and regulations vary by country and may result in outcome beyond our control. Any international deliveries held by customs are not the liability of our company.

14) Promotion/Sale items and purchases made with discount coupons are non-refundable nor exchangeable.

 If you wish to seek further information or assistance, kindly email our e-commerce platform customer service at e-commerce@bigpharmacy.com.my