* Actual Packaging May Vary Due To Product Enhancement

Cool Rhino is a refreshing beverage that combines de-ionized water with natural minerals such as Gypsum Fibrosum and Calcitum. Cooling by nature, the ingredients help to reduce body heatiness and its symptoms.

The symptoms of body heatiness include:

• Throat discomfort or sore throat
• Feverish or high body temperature
• Loss of appetite
• Tiredness

First launched in 2007, Cool Rhino has quickly gained popularity among individuals from all walks of life. It is the beverage of choice for people vulnerable to gaining excess body heatiness due to work stress, heaty food consumption, or spending long hours under the sun especially with Malaysia’s hot weather. Cool Rhino is also suitable as an after sport drinks, with cooling function to reduce the body’s heat after sports. Drinking Cool Rhino adequately will lead to a healthier lifestyle.

Packed in an elegant plastic bottle with a contemporary label – which was also awarded the Good Design Mark in the year 2008 from the Malaysian Design. Light and handy, the shape of the bottle allows convenience, ideal for travellers, working adults and professionals, college students, and sports enthusiasts.

Cool Rhino can be consumed straight from the bottle or frozen into cubes for iced drinks and can also be used as a mixer with other drinks such as juices or smoothies.

Cool Rhino is registered with the Ministry of Health Malaysia and is produced under the Malaysia’s stringent Good Manufacturing Practices (GMP) protocols. Cool Rhino is also Halal-certified.

Cool Rhino is available at all leading pharmacies, petrol kiosks, convenience stores, and hypermarkets.

Cool Rhino, Cools My Body.

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MAL 07051033T

 CANCELLATION

1) BIG Pharmacy reserves the rights to cancel any orders if the product is not available for any reasons. We will notify you if that is the case and return any payment that you have made. Refund will be credited into your credit card or bank account depending on the period of time your financial institution required to arrange for the refund.

2) You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier rider. 

RETURN / REFUND

3) You shall examine the goods immediately upon receiving for any deficiencies and/or damages. Claims (if any) must be lodged via our customer service email at e-commerce@bigpharmacy.com.my within 7 days upon receiving, otherwise we reserve the rights to reject the claim. 

4) Upon confirmation of the Return/Refund item, customer is required to send back the product using the consigment note provided by our customer service.

5) You shall be responsible for the risks and condition of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product prior to the product received by us. You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging.

6) Exchange of the product or refund for the product can be arranged for the following reasons:

• If the products delivered is in damaged or defective condition: or
• If the products is near expiry or expired; or
• If the product is different from the order delivered. Products for return or refund shall be returned in its original condition, quantity and packing as it first delivered to customer together with proof of purchase.

7) We will inspect the returned product upon return by you. If one or more of the conditions in clause 5 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.

8) Products/Items that are classified under medical devices, disposable items, one time used items are strictly not exchangeable or returnable for hygienic purposes.

9) Good returned for a refund shall be refunded at the price which you had paid at the point of ordering.

10) If a product which was ordered and invoiced is not included in the delivery, we shall either refund you the value of the product or replace the product. 

11) If any product(s) which was not included in your order was delivered to you, we shall collect the product from you.

12) If you have been charged for a product which has not been delivered, we shall refund you the value of the product as originally charged to you. 

13) Customs procedures and regulations vary by country and may result in outcome beyond our control. Any international deliveries held by customs are not the liability of our company.

14) Promotion/Sale items and purchases made with discount coupons are non-refundable nor exchangeable.

 If you wish to seek further information or assistance, kindly email our e-commerce platform customer service at e-commerce@bigpharmacy.com.my