* Actual Packaging May Vary Due To Product Enhancement

What is Dermatix Ultra Gel?

Dermatix Ultra gel is an advanced scar formula that is proven effective in the management of scars. It is manufactured with innovative silicone gel technology including cyclopentaxlloxane (CPX) which imparts a soft and silky feel. CPX is a new generation film forming elastomer that offers the characteristics of excellent spreadability, quick drying, improved durability and wash off resistance that further enhance flattening and softening of scars.

Dermatix Ultra Gel also has a unique ingredient of Vitamin C ester, ascorbyl tetraisopalmitate, which is a new active lipid form of Pro-Vitamin C with non-irritating neutral ph. A significant body of scientific research supports the use of Vitamin C which has cutaneous benefits in photoprotection and lightening hyper-pigmentation. 

What types of scars can Dermatix Ultra Gel be used for?

Dermatix Ultra Gel works on scars caused by a variety of incidences. These may include scars resulting from surgery, burn, cuts, scratches, insect bites etc. Scars resulting from these incidences may become large, thick, dry and elevated and can be dark or red In appearance and may be itchy or even painful.

With regular and proper use of Dermatix Ultra, your scar will flatten, soften and lighten over time. Itchiness and pain will also be reduced with Dermatix Ultra Gel.

Ingredients: Cyclic and polymeric siloxanes and vitamin C ester.

Directions for use: Apply Dermatix Ultra Gel twice daily (morning and evening) on clean, dry and intact skin only. Clean the affected area with mild soap and water then pat dry. Place a pea size amount at the tip of the scar and gently spread thinly over the whole affected area. A pea size is sufficient to cover a 6-inch scar. Allow to dry for about 1-2 minutes. Once dry, Dermatix Ultra Gel may be covered with cosmetics or sunscreen.

 CANCELLATION

1) BIG Pharmacy reserves the rights to cancel any orders if the product is not available for any reasons. We will notify you if that is the case and return any payment that you have made. Refund will be credited into your credit card or bank account depending on the period of time your financial institution required to arrange for the refund.

2) You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier rider. 

RETURN / REFUND

3) You shall examine the goods immediately upon receiving for any deficiencies and/or damages. Claims (if any) must be lodged via our customer service email at [email protected] within 7 days upon receiving, otherwise we reserve the rights to reject the claim. 

4) Upon confirmation of the Return/Refund item, customer is required to send back the product using the consigment note provided by our customer service.

5) You shall be responsible for the risks and condition of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product prior to the product received by us. You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging.

6) Exchange of the product or refund for the product can be arranged for the following reasons:

• If the products delivered is in damaged or defective condition: or
• If the products is near expiry or expired; or
• If the product is different from the order delivered. Products for return or refund shall be returned in its original condition, quantity and packing as it first delivered to customer together with proof of purchase.
• You contacted our customer service to report on the products within 7 days of receiving the goods.

7) We will inspect the returned product upon return by you. If one or more of the conditions in clause 5 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.

8) Products/Items that are classified under medical devices, disposable items, one time used items are strictly not exchangeable or returnable for hygienic purposes.

9) Good returned for a refund shall be refunded at the price which you had paid at the point of ordering.

10) If a product which was ordered and invoiced is not included in the delivery, we shall either refund you the value of the product or replace the product. 

11) If any product(s) which was not included in your order was delivered to you, we shall collect the product from you.

12) If you have been charged for a product which has not been delivered, we shall refund you the value of the product as originally charged to you. 

13) Customs procedures and regulations vary by country and may result in outcome beyond our control. Any international deliveries held by customs are not the liability of our company.

14) Promotion/Sale items and purchases made with discount coupons are non-refundable nor exchangeable.

 If you wish to seek further information or assistance, kindly email our e-commerce platform customer service at [email protected]