* Actual Packaging May Vary Due To Product Enhancement

	1. Cleanse Cleansing the wound from dirt and bacteria is an essential first step to enable optimal healing. To prevent wound infections, spray the Hansaplast Wound Spray from a distance of approximately 10 cm onto the entire wound area. Repeat if necessary, then gently dry the wound and surrounding skin area.  Important: A minor wound will soon stop bleeding. If it continues, apply more gauze pads, keep pressure on the wound and seek medical advice.
	2. Protect Next, it’s important to protect the wound from external influences like dirt and bacteria to enable undisturbed healing. Cover your wound with the Hansaplast sterile wound dressing that best suits your needs. Observe your wound and change the plaster or dressing daily unless you’ve been recommended to do otherwise by your doctor. Apply the Hansaplast sterile plaster without stretching and wrinkling. Press the plaster on firmly. See also illustrations below. In case of post-operative wounds follow your doctor’s recommendations.
	3. Heal Help your wound heal safely, quickly and with a lower risk of scarring. Apply Hansaplast Wound Healing Ointment regularly until your wound has healed completely. Carefully apply a thin film one to two times per day. Make sure the opening of the tube does not get in contact with your wound. Repeat regularly until the healing is completed. The Hansaplast Wound Healing Ointment can be used on open minor superficial wounds and at any stage of the healing process. If necessary, cover the wound with a plaster, dressing or compress. If your wound is post-operative, please consider that step optionally and only when your wound is closed.

Packaging Size:

Size: 8 x 10 cm

Quantity: 5 Strips

Q&A

1. How often should I change my plaster?

Usually, it is recommended to change Standard First Aid Dressings daily due to hygienic reasons. 

2. Is it better to let small wounds dry at the fresh air instead of putting on a plaster? 

It is one of the wound care myths that keeping minor cuts and grazes uncovered and letting them exposed to the air helps them to heal faster. The contrary is true! Research shows that covered wounds heal more efficiently and have a reduced risk of infection. Hansaplast products provide protection until the wound is completely healed.

3. When should I consult a doctor? 

We recommend contacting a medical professional under the following circumstances:

• if the wound is deep and causing major bleeding
• if the wound shows signs of infection such as redness,
  warmth, pain and swelling
• if there are embedded foreign objects in it
• in case of animal or human bites
• if the wound is in the area of the face
• if there is insufficient tetanus vaccination

and of course always when you have questions or are uncertain.

4. When if my wound gets infected and sappurates? 

You should contact a medical professional if you recognize signs of infection. This is not only the occurrence of pus but also swelling, redness, heat, pain, itching or burning. In case of infection the wound will need medical care and special medical treatment.

5. Which plaster should I use for larger wounds with my sensitive skin?  

If you have sensitive skin, we recommend using the Hansaplast Sensitive XL/XXL, which is extra skin friendly and also suitable for post-operative wounds. 

6. Which Hansaplast plasters are waterproof and water-resistant?   

The Hansaplast Aqua Protect and Aqua Protect Sterile XL/XXL strips are waterproof and will not go off while washing or showering. The Hansaplast Elastic range is water-repellent. The material keeps water on the surface where it beads off. All Hansaplast Universal plasters as well as the Kids plasters are water-resistant.

 CANCELLATION

1) BIG Pharmacy reserves the rights to cancel any orders if the product is not available for any reasons. We will notify you if that is the case and return any payment that you have made. Refund will be credited into your credit card or bank account depending on the period of time your financial institution required to arrange for the refund.

2) You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier rider. 

RETURN / REFUND

3) You shall examine the goods immediately upon receiving for any deficiencies and/or damages. Claims (if any) must be lodged via our customer service email at [email protected] within 7 days upon receiving, otherwise we reserve the rights to reject the claim. 

4) Upon confirmation of the Return/Refund item, customer is required to send back the product using the consigment note provided by our customer service.

5) You shall be responsible for the risks and condition of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product prior to the product received by us. You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging.

6) Exchange of the product or refund for the product can be arranged for the following reasons:

• If the products delivered is in damaged or defective condition: or
• If the products is near expiry or expired; or
• If the product is different from the order delivered. Products for return or refund shall be returned in its original condition, quantity and packing as it first delivered to customer together with proof of purchase.
• You contacted our customer service to report on the products within 7 days of receiving the goods.

7) We will inspect the returned product upon return by you. If one or more of the conditions in clause 5 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.

8) Products/Items that are classified under medical devices, disposable items, one time used items are strictly not exchangeable or returnable for hygienic purposes.

9) Good returned for a refund shall be refunded at the price which you had paid at the point of ordering.

10) If a product which was ordered and invoiced is not included in the delivery, we shall either refund you the value of the product or replace the product. 

11) If any product(s) which was not included in your order was delivered to you, we shall collect the product from you.

12) If you have been charged for a product which has not been delivered, we shall refund you the value of the product as originally charged to you. 

13) Customs procedures and regulations vary by country and may result in outcome beyond our control. Any international deliveries held by customs are not the liability of our company.

14) Promotion/Sale items and purchases made with discount coupons are non-refundable nor exchangeable.

 If you wish to seek further information or assistance, kindly email our e-commerce platform customer service at [email protected]