* Actual Packaging May Vary Due To Product Enhancement

CICA-CARE is a self-adhesive silicone gel sheet that is medically proven to be up to 90% effective in the improvement of red, dark or raised scars. It has been used by the medical profession to treat over one million people worldwide. CICA-CARE is durable, comfortable and re-usable, ideal for day and night use. It is also safe to use on children and adults, making it suitable for the whole family. CICA-CARE can even be used on scars up to 20 years old. Within 2-4 months scars you thought were permanent can be treated and their appearance improved permanently. Why Use CICA-CARE? CICA-CARE is easy and comfortable to use and incurs little of the pain, inconvenience and cost of other scar treatments like laser surgery, surgery or steroid injections.There's no need for tapes or bandages either. It's medically proven to be safe and effective for use on children as well as adults. This is why CICA-CARE has been widely used by the medical profession for over ten years. How CICA-CARE Works Research into how CICA-CARE works suggests that it occludes the skin to hydrate the scar area. This means moisture is locked into the skin around the scar, reducing the blood supply and deposit of collagen, which is what the body uses to rebuild deeply wounded skin. The effect of this is to make the scar tissue paler in colour, closer to the natural colour of your skin. When to Use CICA-CARE CICA-CARE is designed to soften, flatten and fade red, dark or raised scars that have resulted from surgery, accidents, cuts and burns and injury to any part of the body, including the face. However, some injuries leave white scars that naturally fade away over time and CICA-CARE is not suitable for use on these. It must not be used on open or infected wounds or over scabs or stitches. Do not use ointments or creams under the gel sheet. In some cases a rash may appear, this has been attributed to either poor hygiene or the product being applied too tightly. If a rash appears reduce treatment time; should it persist please consult your doctor. Do not use on skin currently affected by acne.

 CANCELLATION

1) BIG Pharmacy reserves the rights to cancel any orders if the product is not available for any reasons. We will notify you if that is the case and return any payment that you have made. Refund will be credited into your credit card or bank account depending on the period of time your financial institution required to arrange for the refund.

2) You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier rider. 

 

RETURN / REFUND

3) You shall examine the goods immediately upon receiving for any deficiencies and/or damages. Claims (if any) must be lodged via our customer service email at e-commerce@bigpharmacy.com.my within 7 days upon receiving, otherwise we reserve the rights to reject the claim. 

4) Upon confirmation of the Return/Refund item, customer is required to send back the product using the consigment note provided by our customer service.

5) You shall be responsible for the risks and condition of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product prior to the product received by us. You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging.

6) Exchange of the product or refund for the product can be arranged for the following reasons:

• If the products delivered is in damaged or defective condition: or
• If the products is near expiry or expired; or
• If the product is different from the order delivered. Products for return or refund shall be returned in its original condition, quantity and packing as it first delivered to customer together with proof of purchase.

7) We will inspect the returned product upon return by you. If one or more of the conditions in clause 5 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.

8) Products/Items that are classified under medical devices, disposable items, one time used items are strictly not exchangeable or returnable for hygienic purposes.

9) Good returned for a refund shall be refunded at the price which you had paid at the point of ordering.

10) If a product which was ordered and invoiced is not included in the delivery, we shall either refund you the value of the product or replace the product. 

11) If any product(s) which was not included in your order was delivered to you, we shall collect the product from you.

12) If you have been charged for a product which has not been delivered, we shall refund you the value of the product as originally charged to you. 

13) Customs procedures and regulations vary by country and may result in outcome beyond our control. Any international deliveries held by customs are not the liability of our company.

14) Promotion/Sale items and purchases made with discount coupons are non-refundable nor exchangeable.

 

 If you wish to seek further information or assistance, kindly email our e-commerce platform customer service at e-commerce@bigpharmacy.com.my