* Actual Packaging May Vary Due To Product Enhancement

TENA Pants Plus are white, soft and comfortable, disposable incontinence pants for men and women with pull up fit just like regular underwear. With a close body-fit and textile like, breathable materials they are designed for soft comfort. Unlike standard adult diapers, TENA Pants Plus have a highly absorbent core that quickly and effectively locks in liquid for total security. When worn, the thin and flexible core shape forms two absorption channels, also known as the Dual Absorption Zone, that efficiently channel moisture away from the body for optimum dryness and protection. Integrated leakage barriers provide additional security. Reliable protection against leakage for an active lifestyle and confidence, no matter the situation.

• Triple Protection from leaks, odour & moisture
• Dual Absorption Zone for optimum dryness and protection
• Breathable material for soft comfort

What makes it special:

• Triple Protection from leaks, odour & moisture - TENA Pants, with total security and soft comfort helping to stay dry, secure and confident all day.
• Dual Absorption Zone for optimum dryness and protection - When worn, our thin and flexible core shape forms two absorption channels, also known as the Dual Absorption Zone, that efficiently channel moisture away from the body.
• Breathable material for soft comfort - TENA Pants are made from a stretchy, soft and breathable material that allows air to circulate for optimum skin health and comfort.
• Integrated leakage barriers for additional security - TENA Pants are designed with integrated leakage barriers to provide additional security.
• Odour Neutralizer - Neutralizes odours instantly and continuously.
• A body-close fit for improved comfort - TENA Pants have a close body-fit and thin flexible core shape to offer improved comfort.
• Dermatologically tested - Evidence based and dermatologically tested to ensure effectiveness and gentleness.

How to wear a pants diaper:
TENA Pants are as easy to pull off as they are to pull on. Just tear open the side seams and pull off the disposable incontinence underwear.

 CANCELLATION

1) BIG Pharmacy reserves the rights to cancel any orders if the product is not available for any reasons. We will notify you if that is the case and return any payment that you have made. Refund will be credited into your credit card or bank account depending on the period of time your financial institution required to arrange for the refund.

2) You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier rider. 

RETURN / REFUND

3) You shall examine the goods immediately upon receiving for any deficiencies and/or damages. Claims (if any) must be lodged via our customer service email at e-commerce@bigpharmacy.com.my within 7 days upon receiving, otherwise we reserve the rights to reject the claim. 

4) Upon confirmation of the Return/Refund item, customer is required to send back the product using the consigment note provided by our customer service.

5) You shall be responsible for the risks and condition of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product prior to the product received by us. You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging.

6) Exchange of the product or refund for the product can be arranged for the following reasons:

• If the products delivered is in damaged or defective condition: or
• If the products is near expiry or expired; or
• If the product is different from the order delivered. Products for return or refund shall be returned in its original condition, quantity and packing as it first delivered to customer together with proof of purchase.

7) We will inspect the returned product upon return by you. If one or more of the conditions in clause 5 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.

8) Products/Items that are classified under medical devices, disposable items, one time used items are strictly not exchangeable or returnable for hygienic purposes.

9) Good returned for a refund shall be refunded at the price which you had paid at the point of ordering.

10) If a product which was ordered and invoiced is not included in the delivery, we shall either refund you the value of the product or replace the product. 

11) If any product(s) which was not included in your order was delivered to you, we shall collect the product from you.

12) If you have been charged for a product which has not been delivered, we shall refund you the value of the product as originally charged to you. 

13) Customs procedures and regulations vary by country and may result in outcome beyond our control. Any international deliveries held by customs are not the liability of our company.

14) Promotion/Sale items and purchases made with discount coupons are non-refundable nor exchangeable.

 If you wish to seek further information or assistance, kindly email our e-commerce platform customer service at e-commerce@bigpharmacy.com.my