* Actual Packaging May Vary Due To Product Enhancement

TENA Slip Super is an open all-in-one incontinence product with adjustable tabs for perfect fit, comfort and leakage protection. TENA ProSkin Slip have soft textile-like material, a body-close fit and a super absorbent core for high leakage security and are ideal for someone semi-mobile or immobile. Thanks to the FeelDry Advanced™ the product quickly draws liquid away from the surface, keeping the skin dry. The fast absorbing core then rapidly locks in urine, even in larger quantities, for dryness and the fully breathable ConfioAir™ back-sheet allows skin to breathe. All these features help to maintain natural skin health. The open design with strong adhesive tabs enables easy changing when standing or lying down and can be easily re-fastened and adjusted for a perfect, secure fit. For freshness, the product features an Odour Neutralizer and a wetness indicator shows when it's time to change.

What makes it special:

• Triple Protection for Skin Health - Triple Protection for dryness, softness and leakage security to help maintain natural skin health.
• FeelDry Advanced™ - The topsheet and distribution layer draws liquid away from the surface, keeping the skin dry.
• Highly absorbent core - Fast-acting, highly absorbent core provides leakage security.
• Breathable materials - Textile like, breathable materials that allow air to circulate for skin health and comfort.
• Extra wide hook tapes secure a comfortable fit - Easy to fasten and adjust multiple times to achieve a perfect fit, protection and high comfort.
• Accredited by Skin Health Alliance - The Skin Health Alliance accredits all TENA ProSkin products so you can be sure they are always skin-friendly. The accreditation gives you peace of mind that independent skin health experts have verified the products as skin safe.
• Wetness indicator - The wetness indicator on the outside of the incontinence product turns from yellow to blue when it is time to change.
• Dermatologically tested - TENA ProSkin products are evidence based and dermatologically tested to ensure their effectiveness and gentleness.
• Odour Neutralizer - Neutralizes odours instantly and continuously.

How to use TENA ProSkin Slip when standing up or lying down:
TENA ProSkin Slip with tabs enables easy changing when standing up or lying down. The product can easily be re-fastened and adjusted for a perfect fit.

 CANCELLATION

1) BIG Pharmacy reserves the rights to cancel any orders if the product is not available for any reasons. We will notify you if that is the case and return any payment that you have made. Refund will be credited into your credit card or bank account depending on the period of time your financial institution required to arrange for the refund.

2) You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier rider. 

RETURN / REFUND

3) You shall examine the goods immediately upon receiving for any deficiencies and/or damages. Claims (if any) must be lodged via our customer service email at e-commerce@bigpharmacy.com.my within 7 days upon receiving, otherwise we reserve the rights to reject the claim. 

4) Upon confirmation of the Return/Refund item, customer is required to send back the product using the consigment note provided by our customer service.

5) You shall be responsible for the risks and condition of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product prior to the product received by us. You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging.

6) Exchange of the product or refund for the product can be arranged for the following reasons:

• If the products delivered is in damaged or defective condition: or
• If the products is near expiry or expired; or
• If the product is different from the order delivered. Products for return or refund shall be returned in its original condition, quantity and packing as it first delivered to customer together with proof of purchase.

7) We will inspect the returned product upon return by you. If one or more of the conditions in clause 5 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.

8) Products/Items that are classified under medical devices, disposable items, one time used items are strictly not exchangeable or returnable for hygienic purposes.

9) Good returned for a refund shall be refunded at the price which you had paid at the point of ordering.

10) If a product which was ordered and invoiced is not included in the delivery, we shall either refund you the value of the product or replace the product. 

11) If any product(s) which was not included in your order was delivered to you, we shall collect the product from you.

12) If you have been charged for a product which has not been delivered, we shall refund you the value of the product as originally charged to you. 

13) Customs procedures and regulations vary by country and may result in outcome beyond our control. Any international deliveries held by customs are not the liability of our company.

14) Promotion/Sale items and purchases made with discount coupons are non-refundable nor exchangeable.

 If you wish to seek further information or assistance, kindly email our e-commerce platform customer service at e-commerce@bigpharmacy.com.my