* Actual Packaging May Vary Due To Product Enhancement

Myotein

High, bioactive whey protein concentrate that is suitable to be used as a protein supplement to provide extra, high quality protein.

 Suitable to be used as a supplement for health, meeting higher protein needs and those unable to consume sufficient protein through normal diet.

Mixes readily with most food and beverages without changing the taste.

Product features
Instantised powder
Excellent solubility
Mixes readily with most formula, food & beverages
No altering taste
Low fat & carbohydrate
Low mineral & electrolyte
Gluten free

Providing additional protein support for :
Pre & post operative
Trauma, burn, cancer
Stress and surgery
Mineral & electrolyte-restricted diets
Elderly on long term care

Myotein FAQ

1. What is Myotein / Myotein made of 

Pure, wholly natural Bioactive Whey Protein Concentrate. Zero flavouring, sweetener, preservatives and colouring.

2. What age suit

Age 4 and onwards. For healthy children, 1-2 scoops, once a day.

For healthy adults, 1-2 scoops, twice a day.

3. Can diabetes patients consume

Yes, suitable to consume. It has no added sugar or sweetener.

4. Can consume how many a day

For adults, for general health and wellbeing maintenance, 1-2 scoops mix into any food (mashed potato, soups, gravies, yogurt, oatmeal, porridge, cereal) or drinks (coffee, tea, milo, cereal/grain drinks, milk, smoothie), twice a day.

For children, 1-2 scoops, once a day.

If consumer has medical conditions, please consult medical advice for the suitable amount and usage to consume.

5. Myotein can be meal replacement?

No, it cannot be a meal replacement because it CANNOT be used as a sole source of nutriton. But it can be mixed into meal replacement drinks (e.g. Ensure, Nutren, Calco, Enercal) for higher protein intake, which is usually recommended for the elderly.

6. Can preggy women consume

Yes, but best to consult doctor or dietitian on the actual amount to consume per day depending on the trimester she is in.

7. If small children want to consume, what the dosage

For healthy, normal children who didn't have enough protein from diet, 1-2 scoops per day.

For children with medical condition, please seek medical advice.

 CANCELLATION

1) BIG Pharmacy reserves the rights to cancel any orders if the product is not available for any reasons. We will notify you if that is the case and return any payment that you have made. Refund will be credited into your credit card or bank account depending on the period of time your financial institution required to arrange for the refund.

2) You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier rider. 

RETURN / REFUND

3) You shall examine the goods immediately upon receiving for any deficiencies and/or damages. Claims (if any) must be lodged via our customer service email at e-commerce@bigpharmacy.com.my within 7 days upon receiving, otherwise we reserve the rights to reject the claim. 

4) Upon confirmation of the Return/Refund item, customer is required to send back the product using the consigment note provided by our customer service.

5) You shall be responsible for the risks and condition of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product prior to the product received by us. You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging.

6) Exchange of the product or refund for the product can be arranged for the following reasons:

• If the products delivered is in damaged or defective condition: or
• If the products is near expiry or expired; or
• If the product is different from the order delivered. Products for return or refund shall be returned in its original condition, quantity and packing as it first delivered to customer together with proof of purchase.

7) We will inspect the returned product upon return by you. If one or more of the conditions in clause 5 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.

8) Products/Items that are classified under medical devices, disposable items, one time used items are strictly not exchangeable or returnable for hygienic purposes.

9) Good returned for a refund shall be refunded at the price which you had paid at the point of ordering.

10) If a product which was ordered and invoiced is not included in the delivery, we shall either refund you the value of the product or replace the product. 

11) If any product(s) which was not included in your order was delivered to you, we shall collect the product from you.

12) If you have been charged for a product which has not been delivered, we shall refund you the value of the product as originally charged to you. 

13) Customs procedures and regulations vary by country and may result in outcome beyond our control. Any international deliveries held by customs are not the liability of our company.

14) Promotion/Sale items and purchases made with discount coupons are non-refundable nor exchangeable.

 If you wish to seek further information or assistance, kindly email our e-commerce platform customer service at e-commerce@bigpharmacy.com.my