* Actual Packaging May Vary Due To Product Enhancement

Description:

VISMED^® MULTI eye drops are designed to relieve symptoms and signs of dry eye and/or ocular surface damage, due to diseases such as superficial keratitis, Sjögren syndrome or primary dry eye syndrome.

The preservative-free VISMED^® MULTI contains 0.18% hyaluronic acid for sustained eye lubrication in the event of dryness, burning sensation, tired eyes or other minor complaints caused, for example, by dust, smoke, air conditioning, prolonged device screen use or the wearing of contact lenses (rigid or soft).

VISMED^® MULTI eye drops can be used up to 3 months after first use.

Dosage and Administration Method:

Tear off the tamper-evident seal before the first administration. Remove the protective cap. Tilt the head backwards and position the tip of the container above the eye to be treated. Move the lower eyelid down with the forefinger of one hand. Press the container and one drop of VISMED MULTI will easily flow out (see illustrations). If not otherwise recommended, instill 1 or 2 drops of VISMED MULTI onto the eye as often as needed. After blinking, the solution will disperse and form a transparent and long-lasting coating on the surface of the eye. VISMED MULTI may also be used while wearing contact lenses (rigid or soft).

Active Ingredients:

0.18% Hyaluronic Acid

Packaging:

Multi-dose bottle (OSD)

Volume:

Very well-tolerated With more than 20 years of experience in the treatment of dry eyes, VISMED® is an established product that is very well tolerated by patients

Formulated to relieve dry eyes Tired, irritated or watery eyes? VISMED MULTI – For lasting lubrication, hydration and relief for your eyes! 0.18% hyaluronic acid produced through biofermentation Essential ions: potassium, magnesium and calcium for the best results Hypo-osmolar (to counteract tear hyperosmolarity in dry eye)
	Contact lens-friendly Free from preservatives Compatible will all types of contact lenses

MDA Reg. No. GC74416550018

 CANCELLATION

1) BIG Pharmacy reserves the rights to cancel any orders if the product is not available for any reasons. We will notify you if that is the case and return any payment that you have made. Refund will be credited into your credit card or bank account depending on the period of time your financial institution required to arrange for the refund.

2) You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier rider. 

RETURN / REFUND

3) You shall examine the goods immediately upon receiving for any deficiencies and/or damages. Claims (if any) must be lodged via our customer service email at e-commerce@bigpharmacy.com.my within 7 days upon receiving, otherwise we reserve the rights to reject the claim. 

4) Upon confirmation of the Return/Refund item, customer is required to send back the product using the consigment note provided by our customer service.

5) You shall be responsible for the risks and condition of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product prior to the product received by us. You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging.

6) Exchange of the product or refund for the product can be arranged for the following reasons:

• If the products delivered is in damaged or defective condition: or
• If the products is near expiry or expired; or
• If the product is different from the order delivered. Products for return or refund shall be returned in its original condition, quantity and packing as it first delivered to customer together with proof of purchase.

7) We will inspect the returned product upon return by you. If one or more of the conditions in clause 5 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.

8) Products/Items that are classified under medical devices, disposable items, one time used items are strictly not exchangeable or returnable for hygienic purposes.

9) Good returned for a refund shall be refunded at the price which you had paid at the point of ordering.

10) If a product which was ordered and invoiced is not included in the delivery, we shall either refund you the value of the product or replace the product. 

11) If any product(s) which was not included in your order was delivered to you, we shall collect the product from you.

12) If you have been charged for a product which has not been delivered, we shall refund you the value of the product as originally charged to you. 

13) Customs procedures and regulations vary by country and may result in outcome beyond our control. Any international deliveries held by customs are not the liability of our company.

14) Promotion/Sale items and purchases made with discount coupons are non-refundable nor exchangeable.

 If you wish to seek further information or assistance, kindly email our e-commerce platform customer service at e-commerce@bigpharmacy.com.my