* Actual Packaging May Vary Due To Product Enhancement

Description:

1) Suu Balm Dual Cooling & Moisturising Cream Body Wash (420ml)

Suu Balm Dual Cooling and Moisturising Cream Body Wash is a gentle, refreshing formulation that’s safe for everyday use on anyone with sensitive and dry skin.

● Formulated by the National Skin Centre (NSC)
● Menthol for soothing, cooling relief for dry and sensitive skin
● Ingredients specially and carefully selected by Dr Tey Hong Liang, a senior dermatologist who runs the ‘Itch Clinic’ at the NSC
● Contains 5 moisturising ingredients, including rich shea butter and sodium hyaluronate
● The absence of parabens, preservatives and artificial fragrances makes this product suitable for all skin types.

Ingredients:
Water, Cetyl Alcohol, Butylene Glycol, Sodium Lauroyl Methyl Isethionate, Stearyl Alcohol, Hydroxyacetophenone, Caprylic/Capric Triglyceride, Menthol, Caprylyl Glycol, Lactic Acid, Butyrospermum Parkii (Shea Butter), Betaine, Sodium Hyaluronate

When and How To Use:

• Use when showering or bathing, daily or more often if needed.
• Apply to the body to gently cleanse, and then rinse off.
• Do not use it if you are allergic to any of the ingredients.
• For best results, keep your showers short and do not use water that’s too hot.
• After showering, pat your skin dry and apply your Suu Balm Itch Relief Moisturiser to body regions with itch or dryness
  
  

2) Suu Balm Rapid Itch Relief Moisturiser 350ml

Suu Balm contains a specific ingredient to provide rapid itch relief – menthol – which gives a fresh, cooling sensation on the skin to replace the tormenting itch, giving you relief in minutes. At the same time, Ceramides help in restoring the skin’s moisture.

● Formulated by the National Skin Centre (NSC)
● Menthol for fast, cooling itch relief and Ceramides to restore skin moisture.
● The absence of preservatives, parabens and fragrances makes this product suitable for all skin types.

Ingredients:
Water, Glycerin, Menthol, Cetyl Alcohol, Cetearyl Alcohol, Palmitic Acid, Propanediol, Cyclopentasiloxane, Stearic Acid, C12-15 Alkyl Benzoate, Ceramide NP, Ceramide AP, Ceramide AS, Ceramide NS, Ceramide EOP, Cholesterol, PCA, Saccharide Isomerate, Arginine, Phytosteryl/Octyldodecyl Lauroyl Glutamate, Caprylyl Glycol, Cyclohexasiloxane, Cetearyl Glucoside, Carbomer, 1,2-Hexanediol, Dipropylene Glycol, Citric Acid, Sodium Citrate, Tropolone, Hydrogenated Lecithin, Glyceryl Stearate

When and How To Use:

• Apply and massage on to body areas until the cream is fully absorbed.
• Apply every morning and night after cleansing with Suu Balm Dual Cooling and Moisturising Cream Body Wash or whenever your skin is itchy, dry or irritated during the day.
• Do not use it if you are allergic to any of the ingredients.
• Avoid applying on open/cut skin, apply around the wound instead.

 CANCELLATION

1) BIG Pharmacy reserves the rights to cancel any orders if the product is not available for any reasons. We will notify you if that is the case and return any payment that you have made. Refund will be credited into your credit card or bank account depending on the period of time your financial institution required to arrange for the refund.

2) You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier rider. 

RETURN / REFUND

3) You shall examine the goods immediately upon receiving for any deficiencies and/or damages. Claims (if any) must be lodged via our customer service email at [email protected] within 7 days upon receiving, otherwise we reserve the rights to reject the claim. 

4) Upon confirmation of the Return/Refund item, customer is required to send back the product using the consigment note provided by our customer service.

5) You shall be responsible for the risks and condition of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product prior to the product received by us. You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging.

6) Exchange of the product or refund for the product can be arranged for the following reasons:

• If the products delivered is in damaged or defective condition: or
• If the products is near expiry or expired; or
• If the product is different from the order delivered. Products for return or refund shall be returned in its original condition, quantity and packing as it first delivered to customer together with proof of purchase.
• You contacted our customer service to report on the products within 7 days of receiving the goods.

7) We will inspect the returned product upon return by you. If one or more of the conditions in clause 5 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.

8) Products/Items that are classified under medical devices, disposable items, one time used items are strictly not exchangeable or returnable for hygienic purposes.

9) Good returned for a refund shall be refunded at the price which you had paid at the point of ordering.

10) If a product which was ordered and invoiced is not included in the delivery, we shall either refund you the value of the product or replace the product. 

11) If any product(s) which was not included in your order was delivered to you, we shall collect the product from you.

12) If you have been charged for a product which has not been delivered, we shall refund you the value of the product as originally charged to you. 

13) Customs procedures and regulations vary by country and may result in outcome beyond our control. Any international deliveries held by customs are not the liability of our company.

14) Promotion/Sale items and purchases made with discount coupons are non-refundable nor exchangeable.

 If you wish to seek further information or assistance, kindly email our e-commerce platform customer service at [email protected]