Product Information:
Skin Type: Sensitive | Very Dry | Flaky |

Skin Concerns: Rough Texture | Dryness | Itchiness | Irritation | Weak Skin Barrier

Dermally Intensive Barrier Repair Lotion is a fast-absorbing, dermatologist-developed moisturizer for sensitive, very dry skin and flaky skin. With a powerful blend of 10% Urea, 5x Ceramides, and Salicylic Acid, it hydrates deeply, smooths rough texture, and supports long-term skin barrier repair.

Key Ingredients & Their Benefits:
- 10% Urea: Intensely hydrates while softening thick, rough, and flaky skin through gentle keratolytic action
- 5x Ceramides with High Ceramide NP: Reinforces the skin’s natural barrier and prevents moisture loss
- Salicylic Acid: Promotes mild exfoliation to smooth bumpy or rough patches without irritation
- Shea Butter: Deeply nourishes and restores softness with rich lipids
- Niacinamide: Calms redness, boosts hydration, and supports skin repair

Visible Results:
- Rapid itch and irritation relief
- Deep hydration for severely dry or flaky skin
- Smooths rough, bumpy texture (ideal for keratosis pilaris)
- Strengthens the skin barrier to lock in moisture
- Leaves skin feeling soothed, soft, and resilient

How to Use:
- Dispense a small amount and spread it evenly across the skin.
- Gently massage it into the skin using circular motions until it is fully absorbed.
- For optimal results, reapply as often as needed to maintain hydration and protection.

*For best results, pair with our Dermally Hydrating Barrier Wash

 CANCELLATION

1) BIG Pharmacy reserves the rights to cancel any orders if the product is not available for any reasons. We will notify you if that is the case and return any payment that you have made. Refund will be credited into your credit card or bank account depending on the period of time your financial institution required to arrange for the refund.

2) You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier rider. 

RETURN / REFUND

3) You shall examine the goods immediately upon receiving for any deficiencies and/or damages. Claims (if any) must be lodged via our customer service email at customercare@bigpharmacy.com.my within 7 days upon receiving, otherwise we reserve the rights to reject the claim. 

4) Upon confirmation of the Return/Refund item, customer is required to send back the product using the consigment note provided by our customer service.

5) You shall be responsible for the risks and condition of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product prior to the product received by us. You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging.

6) Exchange of the product or refund for the product can be arranged for the following reasons:

• If the products delivered is in damaged or defective condition: or
• If the products is near expiry or expired; or
• If the product is different from the order delivered. Products for return or refund shall be returned in its original condition, quantity and packing as it first delivered to customer together with proof of purchase.

7) We will inspect the returned product upon return by you. If one or more of the conditions in clause 5 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.

8) Products/Items that are classified under medical devices, disposable items, one time used items are strictly not exchangeable or returnable for hygienic purposes.

9) Good returned for a refund shall be refunded at the price which you had paid at the point of ordering.

10) If a product which was ordered and invoiced is not included in the delivery, we shall either refund you the value of the product or replace the product. 

11) If any product(s) which was not included in your order was delivered to you, we shall collect the product from you.

12) If you have been charged for a product which has not been delivered, we shall refund you the value of the product as originally charged to you. 

13) Customs procedures and regulations vary by country and may result in outcome beyond our control. Any international deliveries held by customs are not the liability of our company.

14) Promotion/Sale items and purchases made with discount coupons are non-refundable nor exchangeable.

 If you wish to seek further information or assistance, kindly email our e-commerce platform customer service at customercare@bigpharmacy.com.my.