Ima Morii Reed Diffuser The Day Zen Collection  - RESET

RESET is a calming aromatic blend designed to restore balance and ease the mind.

Warm cardamom and gentle ginger open the fragrance with a comforting spice, softened by calming lavender and chamomile. Subtle tea and violet notes add a delicate, powdery elegance, while musky accords and smooth guaiacwood create a warm, grounding base that lingers quietly in the space.

Infused with nature essential oils, RESET transforms your surroundings into a peaceful retreat—ideal for unwinding, slowing down, and reconnecting after a long day.                                                                    
Ingredients: DPM, Fragrance

DIRECTION OF USE
Remove the bottle stopper, and cover the top cap (if has). Insert the reed sticks into the diffuser. Invert the reed sticks with completely soaked. For more intense fragrance, remove the reed sticks from the liquid with protected surface, then turn over the reed sticks and reinsert into the bottle once a week.

CAUTIONS
Keep away from pets and children. To prolong fragrance time, keep away from heat and avoid direct sunlight. Do not attempt to use a knife or sharp object to remove the bottle stopper. Do not allow the diffuser to come into contact with furniture, fabrics, finished wood or enamel surfaces .In case of contact,rinse thoroughly with soap and water. If containers are cracked, stop using. Clean up immediately when leakage occurs. Do not allow the diffuser to come into contact with skin and eyes. In case of contact, rinse with water immediately. If you still feel unwell, seek medical advice immediately.

The product is not edible. If accidentally swallowed, seek medical advice immediately. Please dispose of contents and packaging in accordance with local regulations.

 CANCELLATION

1) BIG Pharmacy reserves the rights to cancel any orders if the product is not available for any reasons. We will notify you if that is the case and return any payment that you have made. Refund will be credited into your credit card or bank account depending on the period of time your financial institution required to arrange for the refund.

2) You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier rider. 

RETURN / REFUND

3) You shall examine the goods immediately upon receiving for any deficiencies and/or damages. Claims (if any) must be lodged via our customer service email at customercare@bigpharmacy.com.my within 7 days upon receiving, otherwise we reserve the rights to reject the claim. 

4) Upon confirmation of the Return/Refund item, customer is required to send back the product using the consigment note provided by our customer service.

5) You shall be responsible for the risks and condition of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product prior to the product received by us. You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging.

6) Exchange of the product or refund for the product can be arranged for the following reasons:

• If the products delivered is in damaged or defective condition: or
• If the products is near expiry or expired; or
• If the product is different from the order delivered. Products for return or refund shall be returned in its original condition, quantity and packing as it first delivered to customer together with proof of purchase.

7) We will inspect the returned product upon return by you. If one or more of the conditions in clause 5 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.

8) Products/Items that are classified under medical devices, disposable items, one time used items are strictly not exchangeable or returnable for hygienic purposes.

9) Good returned for a refund shall be refunded at the price which you had paid at the point of ordering.

10) If a product which was ordered and invoiced is not included in the delivery, we shall either refund you the value of the product or replace the product. 

11) If any product(s) which was not included in your order was delivered to you, we shall collect the product from you.

12) If you have been charged for a product which has not been delivered, we shall refund you the value of the product as originally charged to you. 

13) Customs procedures and regulations vary by country and may result in outcome beyond our control. Any international deliveries held by customs are not the liability of our company.

14) Promotion/Sale items and purchases made with discount coupons are non-refundable nor exchangeable.

 If you wish to seek further information or assistance, kindly email our e-commerce platform customer service at customercare@bigpharmacy.com.my.