Product Information
SYSTANE™  HYDRATION Lubricant Eye Drops Preservative-Free is intended for use by consumers for the temporary relief of dry eye symptoms.

SYSTANE™ HYDRATION Lubricant Eye Drops Preservative-Free is also intended for consumers to lubricate and wet silicone hydrogel and soft (hydrophilic) contact lenses.

When used as directed, SYSTANE™ HYDRATION Lubricant Eye Drops Preservative-Free
• Provides eye surface protection.
• Improves visual performance.
• Increases retention of tear film on the eye surface.
• Provides contact lens moisture/rewetting.
• Provides contact lens lubrication and cushioning.

Direction to Use
• Hold the bottle just below the cap and twist the cap to open.
• BEFORE FIRST USE, hold the bottle at an approximate 90-degree angle and dispense one drop of product to discard.
• Shake the bottle downward to remove residual product
• SYSTANE™ HYDRATION Lubricant Eye Drops Preservative-Free may be used as needed throughout the day to relieve the symptoms of dry eye. May also be used prior to and after contact lens wear.
• Place 1 or 2 drops in the affected eye(s) as needed and blink.
• While wearing contact lenses, if minor irritation, discomfort, or blurring occurs, place 1 or 2 drops on the affected eye(s) and blink 2 or 3 times.
• After use, before closing the cap on the bottle, shake the bottle downward to remove residual product that may be left on the tip.
• Close the bottle.

Ingredient
SYSTANE™ HYDRATION Lubricant Eye Drops Preservative-Free is a sterile, preservative-free solution containing sodium hyaluronate, polyethylene glycol 400, propylene glycol, hydroxypropyl guar, sorbitol, aminomethyl propanol, boric acid, sodium borate, potassium chloride, sodium chloride and purified water. May contain hydrochloric acid and/or sodium hydroxide to adjust pH.

New Year Deals (2 Jan 2026 - 14 Jan 2026)

• RM25 OFF (min.spend RM200)
  *auto apply upon checkout
• RM50 OFF (min.spend RM350)
  *auto apply upon checkout

New User Voucher

• RM20 OFF (min.spend RM150)
  Use code: NEWUSER20
  *for first-time purchase only

 CANCELLATION

1) BIG Pharmacy reserves the rights to cancel any orders if the product is not available for any reasons. We will notify you if that is the case and return any payment that you have made. Refund will be credited into your credit card or bank account depending on the period of time your financial institution required to arrange for the refund.

2) You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier rider. 

RETURN / REFUND

3) You shall examine the goods immediately upon receiving for any deficiencies and/or damages. Claims (if any) must be lodged via our customer service email at customercare@bigpharmacy.com.my within 7 days upon receiving, otherwise we reserve the rights to reject the claim. 

4) Upon confirmation of the Return/Refund item, customer is required to send back the product using the consigment note provided by our customer service.

5) You shall be responsible for the risks and condition of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product prior to the product received by us. You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging.

6) Exchange of the product or refund for the product can be arranged for the following reasons:

• If the products delivered is in damaged or defective condition: or
• If the products is near expiry or expired; or
• If the product is different from the order delivered. Products for return or refund shall be returned in its original condition, quantity and packing as it first delivered to customer together with proof of purchase.

7) We will inspect the returned product upon return by you. If one or more of the conditions in clause 5 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.

8) Products/Items that are classified under medical devices, disposable items, one time used items are strictly not exchangeable or returnable for hygienic purposes.

9) Good returned for a refund shall be refunded at the price which you had paid at the point of ordering.

10) If a product which was ordered and invoiced is not included in the delivery, we shall either refund you the value of the product or replace the product. 

11) If any product(s) which was not included in your order was delivered to you, we shall collect the product from you.

12) If you have been charged for a product which has not been delivered, we shall refund you the value of the product as originally charged to you. 

13) Customs procedures and regulations vary by country and may result in outcome beyond our control. Any international deliveries held by customs are not the liability of our company.

14) Promotion/Sale items and purchases made with discount coupons are non-refundable nor exchangeable.

 If you wish to seek further information or assistance, kindly email our e-commerce platform customer service at customercare@bigpharmacy.com.my.