• Double Action Exfoliating Formula – AHA (glycolic acid)

and BHA (salicylic acid) help to soften skin, gently remove

blackheads and impurities trapped within pores, elevate skin absorption

and polishes away dull and rough skin for visibly clear, smooth and radiant

skin

• Triple Anti-Pollution Formula – Helps to purify and protect skin against

environmental pollution. Reduces the ability of polluted particles adhering onto skin,

removes heavy metal pollutants and forms a protective barrier to shield skin against

damage caused by pollution

• pH balanced. Free from alcohol, colorant, fragrance & mineral oil

Use together with other Hada Labo products for better results.

Moisten skin with water. Pump a generous amount of foam

onto palm. Gently massage on entire face. Rinse thoroughly with water.

Recommended to use daily.

Water, Butylene Glycol, Sodium Lauroyl Glutamate, TEA-Cocoyl

Alaninate, Sodium Cocoamphoacetate, Sodium Lactate, Sodium Chloride,

Hydroxyacetophenone, Glycolic Acid, Polyglyceryl-10 Laurate, Salicylic Acid, Phytic

Acid, Glycerin, 1,2-Hexanediol, Moringa Pterygosperma Seed Extract,

Biosaccharide Gum-4

New Year Deals (2 Jan 2026 - 14 Jan 2026)

• RM25 OFF (min.spend RM200)
  *auto apply upon checkout
• RM50 OFF (min.spend RM350)
  *auto apply upon checkout

New User Voucher

• RM20 OFF (min.spend RM150)
  Use code: NEWUSER20
  *for first-time purchase only

 CANCELLATION

1) BIG Pharmacy reserves the rights to cancel any orders if the product is not available for any reasons. We will notify you if that is the case and return any payment that you have made. Refund will be credited into your credit card or bank account depending on the period of time your financial institution required to arrange for the refund.

2) You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier rider. 

RETURN / REFUND

3) You shall examine the goods immediately upon receiving for any deficiencies and/or damages. Claims (if any) must be lodged via our customer service email at customercare@bigpharmacy.com.my within 7 days upon receiving, otherwise we reserve the rights to reject the claim. 

4) Upon confirmation of the Return/Refund item, customer is required to send back the product using the consigment note provided by our customer service.

5) You shall be responsible for the risks and condition of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product prior to the product received by us. You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging.

6) Exchange of the product or refund for the product can be arranged for the following reasons:

• If the products delivered is in damaged or defective condition: or
• If the products is near expiry or expired; or
• If the product is different from the order delivered. Products for return or refund shall be returned in its original condition, quantity and packing as it first delivered to customer together with proof of purchase.

7) We will inspect the returned product upon return by you. If one or more of the conditions in clause 5 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.

8) Products/Items that are classified under medical devices, disposable items, one time used items are strictly not exchangeable or returnable for hygienic purposes.

9) Good returned for a refund shall be refunded at the price which you had paid at the point of ordering.

10) If a product which was ordered and invoiced is not included in the delivery, we shall either refund you the value of the product or replace the product. 

11) If any product(s) which was not included in your order was delivered to you, we shall collect the product from you.

12) If you have been charged for a product which has not been delivered, we shall refund you the value of the product as originally charged to you. 

13) Customs procedures and regulations vary by country and may result in outcome beyond our control. Any international deliveries held by customs are not the liability of our company.

14) Promotion/Sale items and purchases made with discount coupons are non-refundable nor exchangeable.

 If you wish to seek further information or assistance, kindly email our e-commerce platform customer service at customercare@bigpharmacy.com.my.