SUU BALM SCALP CARE A-DAND SHA 480ML

SUU BALM Scalp Care Gentle Moisturising Anti-Dandruff Shampoo 480ml

Gently cleanse your hair and care for an itchy, flaky, sensitive scalp with SUU BALM Scalp Care Gentle Moisturising Anti-Dandruff Shampoo 480ml. Formulated with three anti-dandruff actives to help reduce scalp flaking in 7 days, this shampoo combines scalp care with natural cooling menthol to provide itch relief in minutes.

Its hypoallergenic formula is dermatologist-tested and designed to gently cleanse while helping soothe scalp discomfort. The formula is free from sulphates, parabens, silicones and fragrances, and contains no DEA, MEA or TEA foaming agents.

For a more complete scalp-care routine, use together with SUU BALM Conditioner and Scalp Spray, as recommended in the product information.

Key Benefits

• Helps reduce scalp flaking: Three anti-dandruff actives help reduce scalp flaking in 7 days.

• Cooling itch relief: Menthol provides a cooling sensation to help relieve itch in minutes.

• Gentle scalp cleansing: Formulated for itchy, flaky and sensitive scalps.

• Hypoallergenic formula: Designed for sensitive scalp care and dermatologist-tested, according to the product information.

• Free from selected ingredients: No sulphates, parabens, silicones or fragrances.

• Without DEA, MEA and TEA foaming agents: Formulated without these specified foaming agents.

• Moisturising care: Includes panthenol as part of the formula.

• Large 480ml size: Suitable for your regular hair-washing routine.

Product Details

Ingredients

Water, Sodium Lauroyl Methyl Isethionate, Sodium Methyl Cocoyl Taurate, Butylene Glycol, Capryloyl Glycine, Xylitylglucoside, Hexylene Glycol, Glycol Stearate, 1,2-Hexanediol, Caprylyl Glycol, Tropolone, Menthol, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Panthenol, Hydroxyacetophenone, Piroctone Olamine, Arginine, Polyquaternium-10, Climbazole, Disodium EDTA.

How to Use

1. Apply 1–3 pumps to wet hair, depending on hair length.

2. Massage into the scalp and work through to the hair ends to cleanse gently.

3. Leave on for several minutes for the best effect.

4. Rinse thoroughly.

5. Repeat if necessary.

For optimal anti-dandruff and itch-relief results, use together with SUU BALM Conditioner and Scalp Spray.

Precautions

• Do not use if you are allergic to any of the ingredients.

• Avoid contact with the eyes, as the shampoo may sting.

• If the shampoo gets into your eyes, rinse thoroughly with water.

Frequently Asked Questions

1. What is SUU BALM Scalp Care Gentle Moisturising Anti-Dandruff Shampoo 480ml used for?

It is a shampoo formulated for itchy, flaky and sensitive scalps, helping cleanse the hair and reduce scalp flaking.

2. How long does it take to help reduce scalp flaking?

The product information states that three anti-dandruff actives help reduce scalp flaking in 7 days.

3. Does the shampoo help relieve an itchy scalp?

Yes. It contains cooling menthol to provide a cooling sensation and help relieve itch in minutes.

4. What are the key ingredients?

Highlighted ingredients include menthol, Piroctone Olamine, Climbazole and Panthenol.

5. Is the shampoo suitable for sensitive scalps?

The shampoo is formulated for itchy, flaky and sensitive scalps. It is also described as hypoallergenic and dermatologist-tested in the product information.

6. Is this shampoo free from sulphates and fragrance?

Yes. The supplied product information states that it is free from sulphates, parabens, silicones and fragrances.

7. Does it contain DEA, MEA or TEA foaming agents?

The product information states that it is formulated without DEA, MEA and TEA foaming agents.

8. How much shampoo should I use?

Use 1–3 pumps on wet hair, depending on your hair length. Massage into the scalp and through the hair, leave for several minutes, then rinse thoroughly.

9. Should I leave the shampoo on before rinsing?

Yes. The directions recommend leaving it on for several minutes for the best effect before rinsing thoroughly.

10. Can I use it with other SUU BALM scalp-care products?

The product information recommends using it together with SUU BALM Conditioner and Scalp Spray for optimal anti-dandruff and itch-relief results.

11. What should I do if the shampoo gets into my eyes?

Rinse your eyes thoroughly with water.

12. What is the pack size?

The shampoo comes in a 480ml bottle.

Important: Check the product packaging for the latest ingredients and directions before use.

1. HOME DELIVERY VIA COURIER SERVICES (via courier)

We provide delivery across Malaysia and currently offer international shipping to Singapore only.

For orders delivered to Singapore, please take note of the following:

• Products under the Health Food category are limited to a maximum of 2 units per order.
• All Singapore-bound parcels are subject to Singapore Customs clearance. Should any additional taxes, duties, customs fees, or other charges be imposed by the relevant authorities, all such charges shall be fully borne by the customer. BIG Pharmacy will not be responsible for any additional charges incurred during the customs clearance process.

We deliver on Monday – Saturday, excluding the first Saturday of every month and local public holidays.

All orders will be processed within 3-7 working days. Tracking number will be provided through email once we have shipped out your order.

Please expect 2-5 working days for West Malaysia (Peninsular) and 5-10 working days for East Malaysia (Sabah/Sarawak) to receive the order once the shipment is out for delivery.

Any changes on delivery address is not allowed after payment is made.

3 attempts of delivery will be made for every order. If the courier company still unable to reach customer after the third attempt, the order will be deemed cancel and customer shall bear all the cost incurred during the delivery process (delivery cost & etc).

If you have not received your order within 3 to 7 working days after you received your tracking number, please contact us at customercare@bigpharmacy.com.my.

Shipping Rates

Domestic Delivery
Postage fees for domestic delivery are as below:

• West Malaysia (Peninsular) – RM6.20 for first 5KG, additional RM2 for the following KG.
• East Malaysia (Sabah/Sarawak) – RM11.20 for 1KG, additional RM10 for the following KG
• Enjoy RM5 OFF on Shipping Fee for orders over RM150, available for both West and East Malaysia. 

FAQ:

1. What if I’m not there when the driver arrives?
   If the driver has arrived at your location and no one is available for pickup within 5 minutes from arrival time, and/or you cannot be contacted or you have provided an invalid pickup address, our fleet will continue with his route and your order will be automatically cancelled.
   
   
2. My item was damaged during delivery
   If your item was damaged during the course of delivery with us, please send us an email with the below details:
   - Make sure you notify us within 24 hours via customercare@bigpharmacy.com.my
   - Kindly compile: name, contact details and order number (Order #XXXXX) image of the item when received.
   
   
3. What if the driver does not show up?
   Please check your delivery address is correct. Currently same day delivery is only within a selected area of Klang Valley. Goods will be sent only to the address provided by you in the ‘Shipping Address’ section before completion of your payment in the checkout page. Customers are not allowed to change the delivery address after the order is confirmed. Please note that delivery address inaccuracies and/or discrepancies may result in order cancellation. You are advised to check the designated delivery area prior to your placement of any Order. We shall reserve our rights to inform you earlier and to cancel your Order if we are unable to deliver to your location.

2. CLICK & COLLECT (Pick-up at selected BIG Pharmacy stores in West Malaysia)

For Click & Collect orders, you may choose from 50 BIG Pharmacy stores across West Malaysia as your preferred pick-up point. Pickup availability for your selected store will be displayed on the product page and cart page for your reference.

Orders placed before 5:00 PM will be prepared and ready for collection within 3 hours. Orders placed after 5:00 PM will be processed and ready for collection on the next day.

During checkout, you will be required to create a 4-digit PIN for order verification purposes.

Once your order is ready, you will be notified via email for collection at your selected store. To collect your order, you must provide the correct 4-digit PIN to our store personnel for verification. If you have authorized someone else to collect on your behalf, they must also provide this PIN at the time of collection.

This service allows you the convenience of collecting your order at any time during the store’s operating hours, with assistance from our store personnel.

All Click & Collect orders are free of delivery charges, regardless of the selected store.

Please note that orders must be collected within 5 days from the date of notification. Uncollected orders after this period will be automatically cancelled, and a refund will be processed in accordance with our refund policy.

For more information, please click here.

 CANCELLATION

1) BIG Pharmacy reserves the rights to cancel any orders if the product is not available for any reasons. We will notify you if that is the case and return any payment that you have made. Refund will be credited into your credit card or bank account depending on the period of time your financial institution required to arrange for the refund.

2) You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier rider. 

RETURN / REFUND

3) You shall examine the goods immediately upon receiving for any deficiencies and/or damages. Claims (if any) must be lodged via our customer service email at customercare@bigpharmacy.com.my within 7 days upon receiving, otherwise we reserve the rights to reject the claim. 

4) Upon confirmation of the Return/Refund item, customer is required to send back the product using the consigment note provided by our customer service.

5) You shall be responsible for the risks and condition of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product prior to the product received by us. You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging.

6) Exchange of the product or refund for the product can be arranged for the following reasons:

• If the products delivered is in damaged or defective condition: or
• If the products is near expiry or expired; or
• If the product is different from the order delivered. Products for return or refund shall be returned in its original condition, quantity and packing as it first delivered to customer together with proof of purchase.

7) We will inspect the returned product upon return by you. If one or more of the conditions in clause 5 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.

8) Products/Items that are classified under medical devices, disposable items, one time used items are strictly not exchangeable or returnable for hygienic purposes.

9) Good returned for a refund shall be refunded at the price which you had paid at the point of ordering.

10) If a product which was ordered and invoiced is not included in the delivery, we shall either refund you the value of the product or replace the product. 

11) If any product(s) which was not included in your order was delivered to you, we shall collect the product from you.

12) If you have been charged for a product which has not been delivered, we shall refund you the value of the product as originally charged to you. 

13) Customs procedures and regulations vary by country and may result in outcome beyond our control. Any international deliveries held by customs are not the liability of our company.

14) Promotion/Sale items and purchases made with discount coupons are non-refundable nor exchangeable.

 If you wish to seek further information or assistance, kindly email our e-commerce platform customer service at customercare@bigpharmacy.com.my.