Product Information
SYSTANE™ COMPLETE Lubricant Eye Drops Preservative-Free is naturally white in appearance prior to application.

SYSTANE™ COMPLETE Lubricant Eye Drops Preservative-Free is intended for use by consumers for the temporary relief of dry eye symptoms. May also be used to relieve dry eye symptoms associated with contact lens usage by instilling drops prior to inserting contact lenses and after the removal of contact lenses.

Direction to Use
• Hold the bottle just below the cap and twist the cap to open.
• BEFORE FIRST USE, hold the bottle at an approximate 90-degree angle and dispense one drop of product to discard.
• Shake the bottle downward to remove residual product
• SYSTANE™ COMPLETE Lubricant Eye Drops Preservative-Free may be used as needed throughout the day to relieve the symptoms of dry eye. May also be used to relieve dry eye symptoms associated with contact lens usage by instilling drops prior to inserting contact lenses and after the removal of contact lenses.
• Place 1 or 2 drops in the affected eye(s) as needed and blink.
• While wearing contact lenses, if minor irritation, discomfort, or blurring occurs, place 1 or 2 drops on the affected eye(s) and blink 2 or 3 times.
• After use, before closing the cap on the bottle, shake the bottle downward to remove residual product that may be left on the tip.
• Close the bottle.

Ingredient
SYSTANE™ COMPLETE Lubricant Eye Drops Preservative-Free is a sterile, preservative-free, white emulsion containing propylene glycol, hydroxypropyl guar, mineral oil, dimyristoyl phosphatidylglycerol, polyoxyl 40 stearate, sorbitan tristearate, boric acid, sorbitol, and puried water. May contain hydrochloric acid and/or sodium hydroxide to adjust pH.

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• RM25 OFF (min.spend RM200)
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• RM50 OFF (min.spend RM350)
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New User Voucher

• RM20 OFF (min.spend RM150)
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  *for first-time purchase only

 CANCELLATION

1) BIG Pharmacy reserves the rights to cancel any orders if the product is not available for any reasons. We will notify you if that is the case and return any payment that you have made. Refund will be credited into your credit card or bank account depending on the period of time your financial institution required to arrange for the refund.

2) You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier rider. 

RETURN / REFUND

3) You shall examine the goods immediately upon receiving for any deficiencies and/or damages. Claims (if any) must be lodged via our customer service email at customercare@bigpharmacy.com.my within 7 days upon receiving, otherwise we reserve the rights to reject the claim. 

4) Upon confirmation of the Return/Refund item, customer is required to send back the product using the consigment note provided by our customer service.

5) You shall be responsible for the risks and condition of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product prior to the product received by us. You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging.

6) Exchange of the product or refund for the product can be arranged for the following reasons:

• If the products delivered is in damaged or defective condition: or
• If the products is near expiry or expired; or
• If the product is different from the order delivered. Products for return or refund shall be returned in its original condition, quantity and packing as it first delivered to customer together with proof of purchase.

7) We will inspect the returned product upon return by you. If one or more of the conditions in clause 5 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.

8) Products/Items that are classified under medical devices, disposable items, one time used items are strictly not exchangeable or returnable for hygienic purposes.

9) Good returned for a refund shall be refunded at the price which you had paid at the point of ordering.

10) If a product which was ordered and invoiced is not included in the delivery, we shall either refund you the value of the product or replace the product. 

11) If any product(s) which was not included in your order was delivered to you, we shall collect the product from you.

12) If you have been charged for a product which has not been delivered, we shall refund you the value of the product as originally charged to you. 

13) Customs procedures and regulations vary by country and may result in outcome beyond our control. Any international deliveries held by customs are not the liability of our company.

14) Promotion/Sale items and purchases made with discount coupons are non-refundable nor exchangeable.

 If you wish to seek further information or assistance, kindly email our e-commerce platform customer service at customercare@bigpharmacy.com.my.